Privacy Policy

1. Who we are

RazeNit ("RazeNit", "we", "us", "our") is a digital agency that builds websites and online stores, runs performance marketing campaigns and builds custom software for businesses. This policy explains what personal information we collect through this website and our services, why we collect it and how we look after it. We handle personal data in line with applicable Indian law, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.

2. What we collect

• What you send us: when you use our contact form, we receive your name, your business name, the services you're interested in and your message. The form then opens WhatsApp so you can send us that message; when you do, we also receive your WhatsApp number and profile name, as with any WhatsApp message.
• Project information: if you become a client, we receive the business details, content, account access and contact information needed to deliver the work.
• Basic technical data: like most websites, our hosting provider may log technical details such as your IP address, browser type and the pages you request, to keep the site running and secure.

We don't ask for sensitive information such as financial, health or government ID details through this website, so please don't include it in your message.

3. How we use it

• To reply to your enquiry and prepare proposals and quotes.
• To deliver, support and invoice the services you ask for.
• To keep this website secure and working well.
• To meet our legal and accounting obligations.

We do not sell your personal information, and we don't use it for unrelated marketing without your consent.

4. Your consent

By submitting the contact form, you consent to us using the details you share to respond to you. You can withdraw that consent at any time by contacting us, and we will stop using your information for that purpose.

5. Who we share it with

We share personal information only with service providers that help us run our business, such as our website hosting and form-handling provider, email and messaging tools and accounting software, and only as much as they need to do their job. We may also disclose information if the law requires it. Some providers may store data on servers outside India, with appropriate safeguards in place.

6. Cookies

This website does not use advertising or tracking cookies.

7. How long we keep it

We keep enquiry details for as long as needed to respond and follow up, and client information for as long as the engagement lasts plus any period required for legal, tax or accounting purposes. After that, we delete or anonymise it.

8. Keeping it safe

We use reasonable technical and organisational measures to protect your information, including access controls and secure (HTTPS) connections. No method of transmission or storage is completely secure, but we work to protect your data and will act promptly if something goes wrong.

9. Your rights

You can ask us to tell you what personal information we hold about you, correct or update it, delete it, or stop using it. You can also raise a grievance with us about how your data has been handled. We'll respond within a reasonable time.

10. Children

Our website and services are meant for businesses and adults. We don't knowingly collect personal information from anyone under 18.

11. Changes to this policy

We may update this policy from time to time. The "Last updated" date above shows when it last changed.

12. Contact and grievances

For any privacy question, request or grievance, write to razenitofficial@gmail.com or call +91 85801 98195, and mention "Privacy" in your message.